INTERNATIONAL SHIPPING POLICY

Effective Date: June 2026

The Naturalistic Empire proudly ships throughout the United States and to select international destinations, including Canada, the United Kingdom, Australia, Puerto Rico, and Ghana. Additional countries may be added as The Naturalistic Empire continues to grow.

Shipping Rates and Delivery Times

International shipping rates and delivery times vary depending on the destination and will be calculated at checkout. Delivery times are estimates only and are not guaranteed.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping costs and are non-refundable.

Carrier and Customs Delays

The Naturalistic Empire is not responsible for delays caused by customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.

Returned Packages

If an international package is returned due to an incorrect address, refusal of delivery, or failure to pay customs duties or fees, the customer will be responsible for any reshipping costs.

Damaged or Defective Products

If your order arrives damaged, leaking, broken, or otherwise defective, you must contact support@thenaturalisticempire.com within 7 calendar days of the carrier's confirmed delivery date.

To submit a claim, please provide:

• Your order number

• Clear photographs of the damaged product and packaging

• A brief description of the issue

Claims submitted more than 7 calendar days after the confirmed delivery date will not be accepted and will not be eligible for replacement.

Products reported after the 7-day reporting period are considered accepted by the customer. No replacements, refunds, exchanges, store credits, or other forms of compensation will be provided for claims submitted outside of the 7-day window.

Due to the nature of our products, all sales are final. The Naturalistic Empire does not accept returns and does not offer refunds. Approved claims submitted within the required timeframe will receive a replacement product at no additional cost.

The Naturalistic Empire reserves the right to deny claims that are incomplete, fraudulent, or unsupported by sufficient documentation.